Legal notice
BUSINESS INFORMATION
IT’S OKAY is an independent clothing brand based in Lisbon, Portugal.
Business owner: Mariana Alvarez Margarido
Tax identification number (NIF): 272107204
Business address: Rua Victor Bastos 25, R/C, 1070-283 Lisboa, Portugal
Email: itsokay@itsokaystore.com
For questions about orders, shipping, returns or exchanges, email is our preferred customer support channel.
You can also get in touch through our Contact Us page.
CONSUMER COMPLAINTS
Consumers can submit a formal complaint through the Portuguese Electronic Complaints Book.
Electronic Complaints Book:
https://www.livroreclamacoes.pt/
ALTERNATIVE DISPUTE RESOLUTION
Consumers may access alternative dispute resolution mechanisms in accordance with applicable law.
For eligible consumer disputes within its territorial jurisdiction:
Centro de Arbitragem de Conflitos de Consumo de Lisboa (CACCL)
https://www.centroarbitragemlisboa.pt/
Other competent consumer dispute resolution entities may apply depending on the circumstances and location of the dispute.
STORE POLICIES
For more information about your rights and shopping with IT’S OKAY, please visit:
For anything else, we're just an email away.